Transition to new digital television network causes public disruption

The transition to a new digital television broadcasting network has caused significant public disruption and frustration among viewers. Citizens have reported persistent difficulties in tuning their televisions, alongside long delays in reaching technical support hotlines. The Consumers' Association reported instances of consumers paying up to 120 euros per decoder without receiving receipts, raising concerns about unregulated technical services. There have also been specific complaints regarding hardware malfunctions, including reports of decoders emitting sparks or overheating when plugged in. The Department of Electronic Communications stated that the transition was a necessary move to replace the aging Velister network. Meanwhile, Hellas Sat, which provides technical support, attributed most connectivity issues to individual household antenna and wiring conditions rather than network faults. Officials have issued public notices with instructions, yet many consumers continue to struggle with signal reception and hardware compatibility.