EAC faces billing delays following software and smart meter integration issues

Approximately 12,000 electricity bills, accounting for 1.8% of total customers, have been delayed in Cyprus due to technical issues following an upgrade to the Electricity Authority of Cyprus (EAC) software and the implementation of new smart meters. EAC spokesperson Christina Papadopoulou stated that the disruption is caused by difficulties in transferring data from the new smart meters to the central billing system.

The EAC has confirmed that no bills will be issued with retroactive due dates. Each bill will follow its standard payment deadline, typically ranging from 15 to 20 days. To mitigate potential financial hardship for households and businesses receiving multiple bills simultaneously, the authority is offering payment plan arrangements for those who request them via email.

Technical teams are currently working to resolve the data transfer issues. The EAC emphasizes that these are temporary problems related to the modernization of their electrical grid infrastructure and that normal billing processes are expected to be restored once the integration challenges are addressed.