Gesy Health Insurance Organization implements new phone verification procedure

The Health Insurance Organization (HIO) has announced the implementation of a new identity verification procedure for beneficiaries contacting the Gesy Service Center. Starting Wednesday, October 7, 2026, callers seeking information that includes personal data will be required to authenticate their identity using a one-time password (OTP).

During calls, citizens must state their role and the nature of their inquiry. For general questions not involving personal records, calls will proceed directly to a representative. However, when requests involve sensitive personal information, the system will trigger an OTP sent to the mobile phone number registered in the beneficiary’s Gesy profile. This code will serve as the mandatory security layer to ensure that private health data is only disclosed to verified individuals. The HIO notes that the code will have a limited validity period of five minutes.

This measure is being introduced as an additional layer of protection for personal and sensitive data. Beneficiaries are advised to ensure their mobile contact information is correctly updated in the system to facilitate this new authentication process.