European Parliament approves new passenger rights legislation

On October 20, 2026, the European Parliament in Strasbourg voted to adopt new legislation aimed at improving passenger protection and information during travel disruptions. The measure passed with 652 votes in favor, two against, and eight abstentions, covering travelers using airplanes, trains, buses, and ships throughout the European Union.

The updated rules significantly reform refund procedures for bookings made through third-party intermediaries, such as travel agencies or online platforms. Passengers are now entitled to a full refund of their ticket price, including any service fees, within 14 days of a cancellation. The process dictates that airlines must reimburse intermediaries within seven days, leaving the latter another seven days to finalize the payment to the passenger. Additionally, the legislation mandates improved services for passengers with disabilities, including the right to a free-of-charge accompanying person where necessary.

While the European Parliament has formally approved these provisions, the legislation now awaits final adoption by the Council of the EU. According to reporting, the new regulations are currently scheduled to enter into full effect on October 23, 2027.