European Consumer Centre Cyprus releases 2025 annual report

The European Consumer Centre (ECC) Cyprus released its 2025 annual report, detailing its work in resolving cross-border consumer disputes. Throughout the year, the center managed 864 cross-border complaints and handled 557 requests for information. The report indicates that approximately 53% of the cases and inquiries were successfully resolved, with the majority of outcomes achieved through out-of-court settlements in cooperation with counterpart centers in other EU member states. Only 4.8% of cases were referred to alternative dispute resolution bodies.

Operating under the Consumer Protection Service of the Ministry of Energy, Commerce and Industry, the center provides free guidance to consumers navigating transactions within the European Union, Norway, and Iceland. Beyond conflict resolution, the center reported a 95.24% consumer satisfaction rate regarding its handling services. The organization also expanded its educational outreach, notably involving more than 1,114 primary school students in various awareness-raising activities throughout the year.