Bank of Cyprus launches first AI banking assistant

On November 9, 2026, the Bank of Cyprus announced the launch of DANAI, marking the island’s first integration of an artificial intelligence banking assistant within a mobile application. This new service is designed to streamline daily financial interactions by providing customers with instant, automated support directly through the bank's existing digital platform.

The AI-powered assistant is accessible via the mobile app’s home screen and operates on a 24/7 basis. Customers can interact with the system using natural language in both Greek and English, eliminating the need to manually navigate through complex menu structures. According to George Koushis, the Bank of Cyprus’ Chief Technology and Operations Officer, the deployment of DANAI is part of a broader institutional strategy to enhance the accessibility and efficiency of digital banking services through practical applications of artificial intelligence.

The initiative follows a period of ongoing technological investment by the institution aimed at modernizing the user experience. By automating responses to common banking inquiries, the bank intends to provide a more intuitive service for its clientele, setting a new benchmark for digital banking standards in Cyprus.