Cyprus Customs addresses technical system issues

On November 10, 2026, the Cyprus Customs Department experienced a technical failure that blocked access to its primary electronic systems, including the Import System. This interruption prompted concerns from the President of the Association of Customs Agents regarding goods being trapped at the Port of Limassol.

In response to these public statements, the Customs Department issued a clarification stating that it immediately activated pre-planned contingency procedures upon detecting the fault. Officials emphasized that these procedures allow for the completion of customs formalities and the payment of duties, ensuring that operations continue without reverting to outdated legacy systems. The Department asserted that priority was given to the processing of perishable goods throughout the duration of the technical outage.

The system failure was successfully resolved following intensive interventions by the Department of Information Technology Services and the Deputy Ministry of Research, Innovation and Digital Policy. Customs authorities confirmed that they maintained communication with the public and their business partners throughout the event to mitigate the impact on imports and cargo handling.