Cyprus Customs addresses technical system outage

The Cyprus Customs Department has responded to public concerns regarding a temporary technical outage that obstructed access to its digital systems, which began on Tuesday, November 10, 2026. The department stated that the issue was resolved following intensive efforts by the Department of Information Technology Services and the Deputy Ministry of Research, Innovation and Digital Policy.

In response to claims made by the President of the Customs Agents Association regarding trapped goods at the Limassol port, officials clarified that established backup procedures were immediately activated for all affected operations, including the Imports System. The department explicitly denied allegations that they had reverted to outdated legacy systems, maintaining that all customs declarations were processed and tax obligations settled through current backup protocols. Priority was given to the clearance of perishable goods to mitigate potential logistical disruptions. Relevant stakeholders and the general public were kept informed throughout the restoration process.