Cyprus to launch new emergency ambulance mobile application in 2027

Cyprus is preparing to introduce a new mobile application, referred to as SOS Emergency Services or CySOS, designed to streamline emergency requests for ambulance services. The application, which is currently undergoing pilot testing, will allow users to call for an ambulance with a single tap on their smartphone. A primary feature of the system is the automatic transmission of the user's precise geographical location to the Ambulance Service’s coordination center, eliminating the need for callers to provide verbal directions. This initiative is particularly significant for individuals with hearing impairments and those unable to communicate orally during emergencies.

According to Riana Konstantinou, head of the Ambulance Service, the free app requires users to complete an initial registration form with personal details, which may also include medical history. Once launched in early 2027, the system will allow users to exchange text messages, send photographs, videos, and situation-specific icons with dispatchers. The platform will also provide real-time updates on ambulance status and estimated arrival. The launch of the app is scheduled to coincide with the inauguration of the new National Ambulance Organisation, marking a significant step in the modernization of the country’s emergency response infrastructure.